Liz Stewart
Photographer & Arts Administrator
Education
Boston University
2009- M.S., Arts Administration
The Boston University Master of Science (M.S.) in Arts Administration program emphasizes excellence, creativity, economic problem solving, internationalism, and a commitment to the technologies of our age. In short, we are committed to making the world safe for art—not making art safe for the world.
Mercyhurst College
2005- B.M., Music Education
The mission of the D’Angelo Department of Music is to provide an undergraduate curriculum with comprehensive instruction... within the context of a liberal arts college and with a deeply personalized approach to learning.
Experience
The Boston Conservatory
2011, Audience Services ManagerOversaw all Box Office and Front of House Operations
-Managed 18 Box Office and Front of House student workers
-Managed performances, working closely with stage management to develop
emergency procedures and other crisis management procedures
-Evaluated current policies, adjusting and creating new internal ticketing policies
-Acted as liaison with vendors, ordering supplies, and negotiating contracts
-Created and maintained performances in TicketForce
-Processed ticketing and VIP requests from the President’s Office, Development, and
other departments
-Managed ticket sales via ticketing outlets such as Goldstar and BosTix
-Acted as liaison for press, President’s guests, and other VIPs during performances
-Assisted marketing department with social media tasks, weekly email, website
updates and other ad hoc projects
-Managed merchandising sales, reporting, and development of new products
-Reconciled Box Office and Merchandise finances with accounting department
-Managed Box Office finances, overseeing a budget of $150,000
-Exceeded FY2011 Box Office Revenue projections by more than $20,000
-Initiated program ad sales for the 2011-2012 season, reaching out to local vendors,
businesses and organizations
-Created new processes for more efficient accounting and reconciliations
ArtsEmerson
2010-2011, Assistant Box Office Manager-Managed Box Office student staff
-Processed ticketing and membership orders
-Cash handling, reporting, and other tasks as assigned
ArtsBoston
2010, Marketing & Content Associate / Customer Service Representative-Managed and approved listings submitted via artsboston.org (CMS by Artsopolis)
-Improved search engine optimization for artsboston.org and bostix.org
-Customer service for bostix.org, including fielding calls and emails, creating emails
with Constant Contact, and processing orders through PatronEdge
-Created and updated member group performances on bostix.org using PatronEdge
-Other tasks as assigned
The Cambridge Center for Adult Education
2008-2010, Communications DirectorOversaw all marketing, public relations and communications, develops new
strategies.
-Consistently achieved 30% or higher (42%+ Q2 2010) open rate for email
communications (Industry standard: 18%)
-Consistently achieved 15% or higher (18%+ Q2 2010) click-through rate for email
communications (industry standard: 12%)
-Increased brand awareness on web, resulting in a 8% increase in web traffic (2008-
2010) and steady/increased registration
-Outlined, created, and maintained a social media communications plan, including
crisis management and procedures for organizational brand management on sites
like Facebook, Twitter, Yelp, YouTube, Wordpress and more
-Developed student feedback tools via email and web surveys and analyzed results
for programming development and advertising purposes
-Managed and reported on Google Adwords budget, performance, and opportunities
-Created and developed a print media/advertising strategy and maintain an
advertising budget; currently planning and developing more effective press relations,
listing and calendar coordination, and other traditional media outreach
-Assisted Systems Administration/IT/Registration Staff with launching a live, real-
time registration process; developed and prepared for launch a new website design,
including a content management system
-Created outreach opportunities with local organizations and businesses
Central Square Theater
2008-2010, Marketing Associate & Resident PhotographerMarketing Associate:
-Conceived, developed, and implemented social media plan including Facebook,
Twitter, and YouTube to supplement single ticket sales and general audience
participation
-Managed all email communications, analyzing and testing content, subject lines, and
imagery for single ticket sales and subscription campaigns
-Developed audience feedback tools via email and web surveys and analyzed results
for audience and programming development and advertising purposes
-Increased brand awareness on the web, resulting in a 20% increase in web traffic
(Q4 2009 & Q1 2010)
-Developed relationships with Central Square businesses for advertising and donation
trades
-Assisted in program and other print material design (programs, flyers, postcards,
and other collateral)
Resident Photographer:
Rehearsal and production photography for Underground Railway Theater and Nora
Theater Company productions - published in the Boston Globe, Metro, the Phoenix,
the Boston Herald, etc.
Museum of Fine Arts, Boston
2008-2009, Visitor Services Representative-Processed ticketing and membership orders
-Cash handling, reporting, and other tasks as assigned
Skills
Ticketing Systems: PatronEdge, Eudora, OvationTix, AudienceView and TicketForce
Third Party E-mail Marketing: Constant Contact, iContact, MailChimp
Adobe CS4
HTML/CSS
Content Management Systems: Wordpress, Joomla, Drupal
